After two weeks of calling the office for a solution and getting nowhere, I again emailed the main office, and the Windsor office manager reached out to me.
We started at this office with our infant. When we took him in for his first appointment, we found the receptionist had mistakenly deleted the appointment. The wonderful doctor agreed to see us anyway, and squeezed us in. Three more times the reception staff made mistakes with appointments, one time scheduling us on a day his doctor wasn’t even in, so we had to come back.
A few months later, I was at the office for another reason, found a lovely receptionist, who was very helpful, and scheduled me an appointment quickly.
DR failed to change prescription w/ RX...I have been on hold for over 15min...with a try again working on 20min...seems they have plenty of time to advertise
The office was able to schedule both kids together on short notice. Minimal wait times for the doctor and the nurse practitioner who administered vaccinations. The staff was friendly and efficient. I like that we have one doctor that can see the whole family.
I emailed the office manager twice recently and heard nothing. She finally got back last week, apologizing for being away during the holidays, and assuring me she would update me by day’s end.
My appointment was in October. The doctor ordered me the wrong prescription from my mail-order pharmacy (for which I auto-ship), but also ordered the right prescription, so nothing seemed amiss to me in the pharmacy emails. I was then charged for both medications.
We loved the doctor and nursing staff, and figured maybe this was just a simple mistake, so when it came time for me to have a checkup, I called there, too. The receptionist informed me, without even checking my insurance, that my insurance wouldn’t cover a physical, and, though I could make an appointment, she didn’t recommend it, because I would have to pay full price. I confirmed with my insurance that they would cover my visit, and offered to speak to the receptionist. I and called back. The receptionist refused to speak with the insurance company, insisted insurance companies always say they’ll pay, and she just tells people not to even make appointments, because they’re just going to come back and yell at her. I emailed the head office that they had a receptionist turning potential patients away, and the Windsor office manager called me. However, to call her back, I needed to go through reception, and never heard back after calling back twice. I gave up.
the worst staff i ever had to deal with. Not professional and they have no respect for your time nor your pain ! will change to another PCP as soon as possible !!!!!
I hate to say it, but Deanna’s post up there is spot on. Think twice about this office, especially if you find yourself needing frequent care.
This office has the worst staff. They expect you to wait for more than 30 minutes and dont even acknowledge that you are probably wondering what the hold up is. They get up and leave the desks unattended for 15 minutes while patients are arriving and unsure of what to do. They talk to people while patients are waiting to check in. The most unprofessional office I have ever been in. I am definitely going to be seen in another office in the future. The doctor's are okay but I am sure you could find someone better pretty easily. I am very worried that if I had a serious problem they would not treat me in a way that would make me feel I'm getting the best treatment.
After a few more weeks, it was decided that they would issue me a prepaid card in the amount I was charged. If I would pay the pharmacy, and send the office the receipt, they would send me a card. I did my part, but the office still has not followed through.
It has been three months since my appointment, and I am still waiting on a resolution.
Hartford Healthcare Medical Group is a US Hospital based in Windsor, Connecticut. Hartford Healthcare Medical Group is located at 1060 Day Hill Rd, Windsor, CT 06095, USA.
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